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Clinic Appointment Scheduling

From doctor search to a confirmed visit in under a minute

Client
Clinic Management Startup
Industry
HealthTech
Platform
Web, iOS & Android
Timeframe
2 years
Doctor profile with a live booking calendar

About project

A booking engine that lets patients find a certified doctor, pick a live slot and confirm a video or in-person visit in under 60 seconds, with no double bookings.

A clinic network wanted patients to stop booking by phone. Patients struggled to find qualified specialists and check their credentials, and doctors dealt with schedule conflicts and scattered patient histories.

The scheduling engine connects patients and doctors directly: search, live availability, instant confirmation and a review once the visit is done.

Challenges & Solutions

Challenges

Phone tag, unmanaged cancellations and double bookings were costing the clinics time and revenue, and availability had to stay correct across doctors working in different time zones.

Solutions

Patients search certified practitioners by specialty and location, filter by video or in-person visit and pick a slot straight from an interactive calendar that reflects the doctor's real availability.

Slots are reserved with optimistic locking, so two patients can never take the same time. Completed visits unlock re-booking and a verified review, and confirmations and reminders go out by SMS and email.

Main functionality

From Manual Bookings to Automated Patient-Doctor Scheduling

Doctor search
Instant filtering by specialty, location and visit type.
Live calendar
Monthly and daily slot picker built on real availability.
Appointment overview
Upcoming visits kept apart from completed records.
One-click re-booking
Book again from the visit summary.
Verified reviews
Five star ratings and written reviews after each visit.
My Doctors
Saved doctors with clinic addresses and contact details.

Results

<60 s
from search to booking
70%
less coordination work
15+
specialties supported
  • Patients book a consultation in under 60 seconds
  • No double-booking conflicts across clinics
  • Clinic coordination time down by about 70%
  • More than 65% of patients leave a review after their visit

Technical implementation

  • React web apps and Flutter mobile apps for patients and doctors
  • Node.js REST backend on AWS with PostgreSQL and Sequelize
  • Availability matrix calculated across doctor shift time zones
  • Twilio SMS and email reminders, Stripe for consultation fees

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